Refund policy

Our Guarantee

If you’re not happy with your Face-Machine product, we offer a 30-day money-back guarantee.

All returns must be requested within 30 days of delivery. To start a return, email us at support@face-machine.com with your full order number.

You’ll be asked to send the item back to our U.S. warehouse:

Face-Machine Returns
30 N Gould St #51351
SHERIDAN, WY 82801
United States

Please include the reference number provided by our support team on the outside of the package.

Note:

• Return shipping costs are the responsibility of the customer.

• We recommend using a tracked service. Lost return items cannot be refunded.

Refund Timing

Refunds are processed to your original payment method within 5–10 business days after the return is received.